Shipping & Refund Policy

1. ALL SALES ARE FINAL

ALL SALES ARE FINAL. BODY SCULPT 360° DOES NOT OFFER REFUNDS, RETURNS, EXCHANGES, OR STORE CREDIT FOR COMPLETED PURCHASES. This policy applies to physical goods, supplements, teas, wellness items, and other products sold by Body Sculpt 360° as seller. Carefully review product descriptions, quantities, ingredients, warnings, pricing, taxes, shipping charges and other purchase details before completing checkout. Any remedies legally required and not lawfully waivable remain available.

2. NO CANCELLATIONS OR ORDER CHANGES

ORDERS CANNOT BE CANCELED, MODIFIED, OR CHANGED ONCE SUBMITTED, EXCEPT WHERE REQUIRED BY LAW OR EXPRESSLY ACCEPTED BY THE SELLER. Please verify your products, quantities, shipping destination, recipient information, payment method, and any selected program or digital components before placing an order. An email requesting a change does not mean a change was approved.

3. NO REFUNDS

We do not issue voluntary refunds based on a change of mind, an unused product, a decision not to participate in optional educational materials, a missed personal objective, an incorrect address submitted by the customer, inability to receive delivery, ordinary carrier delays, or a customer failing to retrieve a delivered package. Individual experiences and wellness outcomes vary. A properly fulfilled purchase does not become refundable because it is not used or because a hoped-for result was not achieved. This does not remove mandatory consumer remedies.

4. What purchases this policy covers

These online-order terms apply when Body Sculpt 360° is the merchant of record. For purchases made through an outside seller—including the independent 63-Day Wellness store—the merchant identified at checkout, on the receipt, and on the order confirmation administers that transaction. A separate authorized Body Sculpt 360° location has its own independently administered service agreements and purchase terms; these website shipping rules do not silently replace those signed terms. Read Independent Store & Product Disclosure.

5. Order processing

Processing begins according to the selling store's order-verification and fulfillment procedures. Preparing an order, packaging it, and releasing it for shipment are distinct from the carrier transit period. Weekends, holidays, inventory levels, fraud checks, unusually high order volumes, and supply interruptions may affect processing.

6. Shipping charges and destinations

Available shipping locations, service levels, taxes, and fees will be shown or calculated at checkout when supported. Charges depend on order contents and destination. A shipping option presented as an estimate does not constitute a guaranteed delivery date unless expressly stated as such.

7. Shipping confirmation and tracking

When tracking is available, the selling store or commerce provider may send a dispatch notice containing tracking information. Customers should check the email or other contact method supplied during checkout and monitor the shipment. Carrier scans may not appear immediately and can be updated intermittently.

8. Carrier custody and delivery

After a properly prepared shipment enters the carrier's custody, routing, scanning, attempted delivery, and transit processes are generally controlled by the carrier. To the extent lawful, the seller is not responsible for carrier-caused delay, routing error, missed attempt, misdelivery, or other carrier service failure. This does not waive duties or remedies that applicable law places on the seller.

9. Packages marked delivered

If tracking shows delivery but the package cannot be found, check building reception, mailrooms, package lockers, front or side entrances, neighboring units, and any authorized recipient. Contact the carrier with the tracking number for a delivery trace; then notify the selling store with the carrier's findings. Theft after verified delivery does not automatically establish a voluntary refund entitlement.

10. Lost shipments

For a shipment missing during transit, report the issue to the carrier and the selling store with your order and tracking numbers. Keep copies of carrier investigations and communications. We may assist by providing fulfillment records or participating in a supported carrier claim. Any refund, replacement, insurance, or other remedy depends on the facts and applicable law.

11. Shipping delays

Weather events, natural disasters, holidays, transportation interruptions, carrier staffing, peak-period volume, incorrect routing, and other outside factors may delay delivery. An estimated date is not a guaranteed date unless specifically communicated as guaranteed. A routine delay does not by itself cancel an order or create a voluntary refund right.

12. Incorrect or incomplete addresses

Customers are responsible for entering a complete recipient name, street, unit or suite, city, state and ZIP code. An address correction after order submission may not be possible. To the extent allowed by law, losses or extra charges attributable to incorrect customer-supplied information remain the customer's responsibility.

13. Packages returned to sender

If a carrier returns merchandise due to an invalid address, failed delivery attempt, refusal, unclaimed package, or another customer-related cause, the original order remains subject to our final-sale policy. If reshipment is offered, a separate additional shipping/handling charge may apply and will be disclosed before agreement. No return to sender automatically cancels a valid purchase.

14. Wrong item shipped

If Body Sculpt 360° as the seller sent merchandise materially different from what was ordered, promptly provide the order number, product photos, packing slip and shipping-label images. We will review the evidence and determine an appropriate correction consistent with our obligations and the transaction. A no-refund policy does not eliminate a legally required remedy for an established fulfillment error.

15. Damaged or apparently defective shipments

Keep the product, original box, packaging materials and shipping label, and take clear photos promptly. Contact the seller with the order number and an explanation of the issue. Carrier investigations or inspection may be necessary. Do not discard evidence or return an item without instructions. The appropriate remedy, if any, will be decided based on the condition, proof and applicable law.

16. Returns not accepted

We do not accept ordinary returns or exchanges for change of mind or nonuse. Sending an unsolicited item back, refusing a shipment, or leaving a package unclaimed does not automatically create a credit or refund. Do not ship a product back without written instructions from the selling business; unauthorized packages may be refused.

17. Refused deliveries

A decision to refuse an otherwise properly shipped order does not itself cancel the sale or create a voluntary refund. Any mandatory remedies or rights associated with the particular circumstances remain unaffected.

18. Chargebacks and payment disputes

Before filing a payment dispute, we ask customers to contact the responsible merchant using the transaction confirmation so the issue can be investigated and documented. We may contest inaccurate or unsupported disputes by providing signed terms, order records, correspondence, tracking and delivery evidence through the payment provider's normal process. Nothing here restricts a consumer's lawful ability to contact a card issuer, challenge unauthorized charges, or exercise non-waivable dispute rights.

19. Fraudulent disputes and outstanding obligations

Body Sculpt 360° reserves any lawful remedies for knowingly false transaction statements, wrongful payment reversals, or an unpaid balance for merchandise properly sold and delivered. Recovery is limited to amounts and costs recoverable under applicable law; no customer will be charged twice for the same loss. No automatic restocking or dispute penalty is added by this website policy.

20. Programs, digital resources and coaching

A retail package may include physical products and separately described digital, education, recipe, membership, or coaching resources. The exact included benefits and access periods are those stated at checkout. Failure to open materials, activate an account, attend an optional session or use a purchased item does not independently make the order refundable. Any particular coaching activation timetable applies only when specifically included in the seller's offer.

21. Aesthetic treatments and deposits

Service agreements, scheduling rules, deposits, package counts, expiration periods, and remedies for treatments are governed by the written agreement with the independently owned authorized location or provider handling that transaction. No brand-wide website statement changes an individual location's written terms or removes protections required by law.

22. Results and satisfaction

Individual wellness and aesthetics outcomes differ according to many personal factors. Testimonials and photographs do not guarantee identical outcomes. Dissatisfaction with an individual result does not alone create a voluntary refund under this final-sale policy, without limiting rights that cannot lawfully be excluded.

23. Before placing an order

PLEASE VERIFY YOUR ITEMS, QUANTITY, SHIPPING ADDRESS, PRICE, SHIPPING CHARGES, AND THE SELLER AT CHECKOUT. Read Terms & Conditions and Independent Store & Product Disclosure for the sale. Once submitted, your order is subject to the final-sale, no-cancellation and no-refund terms described above, subject to mandatory applicable law.

24. Support and policy updates

For a Body Sculpt 360° order, visit Contact Us and supply your order number, purchase date and store URL. For an outside-store order or a separately owned location, contact the merchant shown on the receipt. Future changes to this policy will be published on this page and apply as permitted by law, without retroactively eliminating existing rights.