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Return Policy

Return Policy

Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. Please note that if the period of 7 days has lapsed, we can’t, unfortunately, offer you an exchange.

Exchange requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

Shipping items

In order to return an order, you must contact us first.

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Pre-paid Merchandise, Products, or Services

Body Sculpt 360 does not issue cash, check, or credit card refunds for purchased or pre-paid merchandise, products, or services. Body Sculpt 360 does not provide refunds for financed merchandise, financed pre-paid services, financed packages, or  financed procedures. Financed merchandise, services, packages, and or procedures  are considered pre-paid or paid in full depending on purchase. This policy includes  phone and in-person transactions. Any pre-payments received can be used for store credit to purchase other merchandise, products, services or packages. Any payments  which are considered deposits or consult fees are non-refundable as well. No refunds  will be issued for services rendered. No refunds will be given on partially used or  completed packages. No refunds on unused packages after 3 days of purchase. This policy applies to all body sculpting, injectables, packages, or any  services and procedures provided by Body Sculpt 360. Appointments not canceled or  rescheduled 3 days before the start or day of treatments are non-refundable. If you have prepaid for a series of treatments in a package and you cancel with less than 24 hours’ notice OR if you do not arrive for your appointment, you will forfeit that treatment within the series/package.


Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

This document was last updated on September 9, 2022